pollen

Privacy Policy

Last updated: 31 July 2026

1. Overview

This Privacy Policy describes how Pollen, operated by Aether Intelligence ("we", "us", "our"), collects, uses, and protects information when you visit askpollen.com ("the Site") or purchase our products.

2. Information We Collect

Information you provide

  • Purchase information: When you buy a product, your name, email address, and payment details are collected by our payment processor, Lemon Squeezy. We receive your name and email for order fulfillment but do not receive or store payment card details.
  • Contact information: If you contact us via email, we collect the information you provide in your message.

Information collected automatically

  • Analytics: We may use privacy-focused analytics (e.g., Cloudflare Web Analytics) to understand site usage. This collects anonymised, aggregated data (page views, referrers, device type) without cookies or personal identifiers.
  • Server logs: Our hosting provider (Cloudflare) may collect standard server log data (IP address, browser type, pages visited) for security and performance purposes.

3. How We Use Your Information

  • To fulfill and deliver your product purchases.
  • To send purchase receipts and product access credentials.
  • To respond to support requests.
  • To improve our products and Site experience.
  • To comply with legal obligations.

4. Data Sharing

We do not sell your personal information. We share data only with:

  • Lemon Squeezy, our merchant of record, for payment processing and tax compliance.
  • Cloudflare, our hosting provider, for content delivery and security.
  • Legal authorities, when required by law or to protect our rights.

5. Data Retention

Purchase records are retained for as long as necessary to fulfill our legal and accounting obligations (typically 7 years for financial records). You may request deletion of your personal data at any time by contacting us, subject to legal retention requirements.

6. Cookies

The Site does not use tracking cookies or third-party advertising cookies. Essential cookies may be used by our payment processor during the checkout process.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate personal data.
  • Request deletion of your personal data.
  • Object to or restrict certain processing.
  • Data portability.

To exercise any of these rights, contact us at privacy@getaether.io.

8. International Data Transfers

Your data may be processed in Australia, the United States, or other jurisdictions where our service providers operate. We ensure appropriate safeguards are in place for international transfers.

9. Children's Privacy

The Site is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically.

11. Contact

For privacy-related inquiries, contact us at privacy@getaether.io.